Frequently Asked Questions

What is Truck on the Move?

Truck on the Move is a mobile app that connects truck owners (drivers & transporters) with customers who need to move goods across Zimbabwe. No middlemen. No waiting. Just real-time transport business. Similar to ride-hailing apps, it allows you to find and book trucks easily and efficiently.

How do I find a truck?

Simply download our mobile app from google playstore and app store, sign up and enter your load details (loading & offloading point, truck type etc). Our intelligent app will return you a recommended load fee which you can adjust and send request to online truck drivers. You'll receive offers from nearby truck drivers and can select the one that best suits your needs.

How do I book a truck?

Simply download our mobile app from google playstore and app store, sign up and choose profile as truck finder. Click Book a truck (for local or cross border) and enter your load details (loading & offloading point, truck type, etc). You'll receive offers from transport companies before expiry of your booking and can select the one that best suits your needs.

What services do you offer?

We offer a range of services for people to find and book trucks for services like relocation, towing & recovery services, construction material delivery, agriculture, furniture etc and on-demand truck booking.

How are payments handled?

Payments are handled between drivers or transporters and customers not through the app. All payment methods stated during bookings and finding a truck, there just to let the driver or transporter know customer's preferred payment method.

How do I get loads as a Driver?

Once your driver account is approved, you will receive booking requests based on your truck type and location. When you tap Truck Driver profile after logged in, the app will automatically prepare your screen to receive load requests. Keep the app open or minimized to receive load notifications. Notifications appear as a popup if the app is open or in the notification bar if the app is minimized.

Do I have to pay commissions or fees?

No. Currently, Truck on the Move is free for all transport companies and drivers. You keep 100% of the money you earn from each job.

How do I get loads as a Transporter?

Once your transporter account is approved, you will receive booking requests. Booking notifications appear in the notification bar if the app is minimized, or as a popup if the app is open. Keep the app open or minimized to receive notifications. Open each booking, review the details and submit your offer. If the customer accepts, you will see a Loading Confirmation in your bookings screen and you can assign your truck to start logistics. Even if the app was closed, all new booking notifications will appear when you open the app in Transporter's profile.

What types of trucks can I register?

You can register all common truck types, including Pickup ie Toyota Hilux, Small-Medium trucks ie T35, Toyota Dyna etc, Towing, Rehicle recovery, Tipper, Haulage, Flatbed, Box Truck, Tanker and Refrigerated trucks.

How do I know if a customer accepted my booking offer?

Once a customer accepts your offer, you will see a Loading Confirmation in your bookings screen. You can then assign trucks, start logistics, and communicate directly with the customer.

Is my location data shared?

Your location data is only used to match you with nearby truck drivers and to assist with route navigation. We do not sell your location data to third parties. For more details, view our Privacy Policy.

How are drivers vetted?

All drivers undergo a thorough background check, truck inspection and identity verification before being approved to offer services on our platform.

Can I schedule a booking in advance?

Yes, you can schedule truck bookings in advance through the app by selecting a future date during the booking process.

What if I have an issue with my booking or any issue?

You can reach out to our customer support team directly through the app or by emailing developers@cargopropelsystems.com. We’re here to help resolve any concerns quickly and efficiently.